Product consulting
Harness the power of digital economy by enabling your customers with one touch experience
Thank you for your interest in our products. You have identified our product range to meet your demands. Just feature differentiation cannot be a deciding factor to invest in a new product or solution. The answer is to reach beyond individual product benefits and also develop rich, customer experiences which deliver solutions for customer needs. This can be achieved when we recognize the integrations between products, services, and user interactions and understand how to draw on these relationships and develop products which provide real value to customers.
At Csmart, we realize these business drivers and provide solutions to end-users in collaboration with our clients along with our certified partner network.
Our product development consulting expertise spans across three types of products:
Industry specific vertical products
Business specific horizontal products
Consumer products
Our product consulting will assist you on how to use our products to the best of its capability by discussing and sharing:
Product roadmap & management
Product strategy/roadmap
Prototyping
Functional requirements definition
Release management
Product engineering advisory backed by partner network services
Architecture
Design & development
Testing
Porting
Internationalization
Professional services through partner network
Requirements definition
Configuration
Customization
Integration
Deployment
Product sustenance
Support & maintenance of current and old versions
Enhancements and updates
Our expertise
Enterprise platform strategy
Csmart enterprise platform strategy aims to provide a breakthrough to the online market by focusing on allowing one segment of customers to benefit from the presence or interaction of others. Traditionally, it is supposed that clients can determine their willingness to pay for a service or product independently. However, platforms can break this assumption as the participation of a user segment on the platform is interdependent on user choices. This can also be enhanced by the use of Csmart DM (Digital Marketplace). Csmart’s elite group of professionals can help with design optimization and a greater degree of commonality across products (platforming) and this helps you maximize your profits and minimize your spending.
We can help you:
Rationalize product reusability and reduce complexity by understanding the key integration touchpoints to Csmart and how best to perform the same
Design for value; initiate product teardowns and platform optimization
Apply advanced analytics using ASPEN to estimate “should cost,” analyze function-cost, assembly, and more
Our platform approach uses these techniques:
Aggregation of services
Discovery of new environments using cloud transformations
Healing of services
Personalization providing enhanced customer experience
In a nutshell, the Csmart enterprise platform strategy team can help you fit our range of products to help platformise your IT landscape for greater productivity, ease of use, and customer experience enhancements leading to larger revenue realization.
Digital operations
Our core expertise includes state-of-the-art deployments and commissioning of IT infrastructure. With experience in sizing, design, and architecting IT solutions in various sites, the solutions we offer are inclusive of monitoring as well. Our varied experience in different hardware adds to the repertoire in delivering best-of-the-breed solutions.
Key offerings
Virtualization: End-to-end implementation of virtualization layer using the best industry tools including storage with an assurance of HA and DR on the application layer
App monitoring: Extensive and deep real-time monitoring of applications and hardware. Automate analysis to track trends and trigger alerts to the support team. Build presentation UI layer on Grafana & core monitoring in Nagios
Advanced analytics
We offer state-of-the-art AI/ML driven technologies to empower our users to analyze data in real-time and take decisive actions for improved customer experience. Deeply ingrained in our solutions is the ability to offer personalized and prescriptive recommendations based on predictive analytics on customer behaviors, which the functional teams can use to design targeted campaigns or interventions.
Key offerings
Smart ticketing featuring an AI-driven, fully automated end-to-end solution from complaint categorization to resolution assistance
User pattern prediction and intervention featuring a state-of-the-art AI solution for automated early detection of customer churn with behavioral similarity-based recommendations on interventions
Customer segmentation featuring an AI/ML-driven automated segmentation of customers based on their behavioral scores and dynamic usage patterns that can assist in targeted marketing campaigns
DX integrations
Csmart DX integration platform is agile and agnostic which equips the industry service providers with a single platform for zero-touch service orchestration and provisioning. The framework is the innate feature that helps in easy integrations with heterogeneous source/target end-points carried over with the support of a wide variety of integration protocols. DX is backed with a vibrant GUI that will allow the configuration derived integrations right from the service technology, choosing of protocol specs, and listing of the anchor channels along with optimized orchestration route plan.
Key offerings
The platform is built over the microservices concept
Supports all heterogeneous protocols for easy integrations like QUEUE,GRPC,REST,S/FTP, HTTPS, and SOAP
GUI based orchestration plan outlines, supports sequential, parallel and P2P business flows in dynamic nature
Bundled with audit trails, transaction statistics, and reporting
In-built failover mechanism to reprocess the failed request via Scheduler, Manual, and Batch modes
Offers high availability and easily scalable options using cloud-native principles
