The Csmart platform can manage and onboard customers digitally. It natively supports omnichannel digital journeys for customers with self-onboarding capabilities. Csmart CRM is crafted to handle multiple business verticals like telco, FinTech, e-learning, and OTT.
Provides quick & flexible customer on-boarding and unified 360-degree view to all customer information and is intuitive
Offers knowledge management & holistic transaction view and provides insightful customer interactions
Improves the speed of launching new offerings to all channels through a microservices-based architecture & inbuilt AI/ML-based recommendation engine
Csmart Mobile App and web self-care - Support omnichannel digital journeys for customers with a digital wallet and social media integration. Its superior UX enables to engage customer & upsell and cross-sell both your products and services suitable for customer’s needs.
A personalized view of products and services
Instant access to trouble ticket management
Tracking of loyalty programs
Intuitive and contextual user interface
Grow your ecosystem with dealers. Csmart CRM helps you to onboard new dealers with intuitive UI and rapidly monetizes your services.
Handles complex dealer hierarchies
Real-time updated inventory information
Integrated CRM with marketing automation features
Integrated appointment management system for sales and services
Customer account management with financing interface & payment management
Manage contracts between your partners
Generation of quotation
Track the dealer activities across your organization
Invoice your customer with multiply services in a single bill. The pre-integrated suite can be easily linked to most applications such as financial and ERP systems.
Single billing platform for multiple services
Manages disputes with the customer
Partner and wholesale billing capabilities
Policy rule and enforcement
Accelerate digital transformation journey while connecting the legacy system with microservices-based and open API based architecture.
Configure channels with the help of intuitive UI
Order orchestration & decomposition
Directly integrate with provisioning platform or network elements
Easy integration – Open APIs
Csmart's advanced analytics provides end-to-end visibility across business footprints with automated analytics-driven processes. The Csmart analytics engine make sense of data and drives businesses forward through deployment of fit-for-purpose Big Data platform.
Analytical data hub
Proactive improvement of customer experience
Capability of identifying customer likelihood of subscription cancellations
It allows you to query, visualize, put alerts on, and explore metrics no matter where they are stored.
Seamlessly define alerts where it makes sense
Bring customer data together to get a better context
Completely open source platform
Allow enterprises to visualize data any way they want
Create dynamic & reusable dashboards with template
Rich graph annotation from various data sources